Managed Support Coverage for Virtuozzo VPS. Please read about what we do and don't support and/or manage.

Fame Hosting is proud to offer Fully Managed services on all cPanel/WHM based VPS's. By leveraging our years of experience you will now be able to sit back and enjoy powerful Hosting with ease.

- Support Availability
Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit your client area at http://famehosting.com/orders/, please use your billing email address and password to login.

- Support coverage
Fame Hosting provides managed support for all system aspects listed below:

Physical hardware management, monitoring and replacement;
Network availability;
Free installation of the cPanel control panel is done during VPS provisioning;
Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
Free initial security hardening;
Free initial accounts migration from remote system with the same control panel;
Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;

- cPanel/WHM
Initial installation
Initial service optimization
Version upgrade/downgrade (note: EDGE build is not supported)
Repair
Licensing
Troubleshooting of automated update and/or backup creation tasks

- Mail services
Upgrade/reinstall exim MTA
Upgrade/reinstall courier-imap POP3 and IMAP service
Install/upgrade/reinstall/uninstall SpamAssassin
Install/upgrade/reinstall/uninstall ClamAV antivirus
Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
Troubleshoot standard Horde/IMP and Squirrelmail webmail clients

- Web service
Apache web server recompilation
PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
PHP configuration modification
ionCube installation/removal/upgrade
Zend Optimizer installation/removal/upgrade
eAccelerator installation/removal/upgrade
Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)

- MySQL
Upgrade MySQL version
Repair MySQL installation
Repair/optimize MySQL databases
Troubleshoot MySQL startup or connectivity issues

- Nameserver
Repair/reinstall named
Named configuration troubleshooting

- FTP service
Upgrade/reinstall proftpd or pure-ftpd FTP server
Switch between pure-ftpd and proftpd
FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)